Your Data: Key Summary

  • That means we’re responsible for all of the information you share with us when shopping on our site.
  • We never sell your data onto third parties, and only collect as much as we need to improve your experience, communicate with you or deliver your orders.
  • We make every effort to protect your information, and won’t store it for longer than we need to.
  • You are in control of any marketing messages we send you. You will always be able to opt out, and we will periodically check that you still want to hear from us. These marketing messages are treated separately to other emails we have to send you, such as order confirmations, shipping updates, feedback requests after your order or customer service messages.

 

Payment Security

When shopping on our website, you may see a pop up window appear when you are at the checkout for 3D Secure. This pop up will be provided by the bank that issued the card you are making payment with. If you have not already registered your card, you can use this pop up and follow the instructions to register securely. Once registered, you will be taken back to the Menkind website to complete your order. If you are at all concerned or confused, simply close the pop up window and complete your order as normal, then contact your bank to find out more about the schemes. Once registered, you will then be required to use your personal code on all subsequent online transactions.

All our credit card data is actually handled directly by Stripe and your issuing bank.  JustColour at no time actually stores or even has access to your credit card details.  This is in line with PCI regulations and means your credit card security is preserved at all times.

 

How we use your data

Your personal details, including name, email address and contact addresses

We use these to deliver your order to you, to keep you informed on its progress, for fraud prevention and detection, to personalise your web experience, and for customer services purposes. After an order with us, we may also perform market research in the form of a feedback questionnaire with our provider.

With your permission, we may also use this information to keep you up to date about our new products and services, in our referral scheme, or in other marketing messages. If you wish to stop receiving marketing messages, you can either unsubscribe using the link in every marketing email we send, or contact our customer services team.

Your payment details

We keep a record of the billing address you supply to us as part of our fraud prevention work and for future customer service enquiries, such as to give a refund. If you have paid through a third party payment provider like Stripe or Paypal, we will keep a record of your email address and the payment reference. For payments with a credit or debit card, we only store the last four digits of your card for fraud and customer service reasons. Because we use SagePay to process our payments, our system never actually even has access to your other card details. This is in line with PCI regulations and means your credit card security is preserved at all times.

Your contact history

If you contact our customer services team by email or by phone, they may keep a record of this. This is useful for us to personalise the experience with you (so you don’t have to tell us the same things time and time again), to improve your experience, and to carry out staff training so that you can get the best possible service. We may also anonymise and aggregate information and use it to see patterns in our services so that we can improve.

Your purchase history

This is important for us to provide good customer support and look after you in the event of any customer service enquiries. We may also use this to personalise your web experience and the emails we send you, and may also anonymise and aggregate the data to find out what products and services you and people like you might like. This helps us to improve our site and deliver a better experience for you.

Information about your device and how you use our site

We may collect information about the devices you shop on, such as your mobile or browser. This not only helps us to improve our website for you, but also means we can get better at giving you a good experience by recognising your preferences and personalising the site for you. It may also be used in fraud prevention to recognise if, for example, a single device has been used with hundreds of different credit cards, allowing us to earmark suspicious behaviour and prevent other people’s cards from being used fraudulently.

We may also collect information about how you move around our website, what you look at or search for, and how you shop. This may be anonymised to make improvements, or through the use of cookies, pixels, advert tags and other digital marketing technologies, may be used to create banners and ads relevant to you. These may be used on our own website or across the wider internet.

Your data; your rights

As a responsible retailer, we want to keep you informed about how we use your information. You have a right to know this, and you should also be able to ask any retailer to detail it. In line with GDPR guidelines, you have a right to request details about the data we have on you, the right to request we correct any inaccurate personal information, the right to no longer receive direct marketing messages and the right to have some or all of your data forgotten or deleted.

If you have any questions about these rights, please contact our customer services team.

What are Cookies?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

What cookies are generally used for?

We use traffic log cookies to identify which pages are being browsed. This data about webpage traffic can then be analysed and, as a result, improve our website in order to tailor it to customer needs. This information is used for statistical analysis purposes and then the data is removed from the system.

Session Cookies

Session Cookies are used by the server to store information about user page activities so users can easily pick up where they left off on the server’s pages.  They are usually removed when the browser is closed.

Persistent Cookies

Persistent Cookies are used to store user preferences. These changes make the site easier to navigate and/or allow users to leave a part of their “personality” at the site.  These cookies expire after a certain period or can be removed manually.

First Party

These are cookies issued from the site you are visiting.  We use a number of suppliers to provide the services we offer, but the majority of cookies we place on your machine fall under this category.

Third Party

These are cookies issued that are different from the site you are visiting e.g. a Facebook feed on a page.

Opting out of cookies

•    There are a number of options available so that you do not have to store any cookies at all.
•    You can set your browser so that it will not accept and store any cookies.
•    You can allow only certain trusted sites to store cookies on your computer.

It is worth bearing in mind that if you decide to delete all of your cookies, then you will likely have to re-enter all of your usernames and passwords on all of the sites that you visit, which will take you longer when shopping.  The website, though, will operate to your preference setting and you can choose to shop with or without cookies.

The Information Commissioner’s Office http://www.ico.gov.uk provides further useful and practical information on cookies and their use.

The use of this website is subject to the following terms of use:

Just Colour LTD

 

We’re here to provide you with great photo products and not endless terms and conditions.
Our name is Just Colour LTD.
Our company is registered in England with registration number 10673435.
Our VAT number is 286 6921 54.

 

We’ll do our best to produce your order to the quality you expect and in the time promised.
Because all of our products are personalised for you we may not be able to cancel your order but if a mistake is made and you contact us quickly enough we will do our best to cancel your order.
We will always show you a preview on how the product will look and provide a full scale quality check on screen for you to confirm. When you come to collect, we will show you the finished product to make sure that you like it and it’s suitable for you. For this reason we are sorry, but we do not accept returns after you have left the store and took the product with you, and we do not make refunds.

 

Additional to this, we must advise when ordering phone cases, we will confirm with yourself upon your order the model of the phone and if you provide the wrong information, again, a refund will not be offered or accepted.
Please be sure of the model of your phone before you order. Cases are made to order and differ depending on the model, during your order we will use a template that matches the phone model you have asked for, please be aware of this as your order is being designed on screen as all orders are saved exactly as they are requested (and can be accessed after order is complete) due to this we do not accept any liability for an order under the incorrect phone model/case.

 

By using our website and / or apps we ask you not to upload any images that are the copyright of someone else without their permission and do not attempt to print any obscene or objectionable images. We may have to cancel your order and refund your payment if such images are sent to us.

 

All goods remain the property of Just Colour LTD until payment is received in full.

 

Our Privacy Policy

 

We’re photo printers and not into sharing or selling your personal information to third parties.
We, and the companies that work with us, do need to have some details about you. However, this is only so that we can make and deliver the products you order. But only enough so that we can take payment for, print and deliver your order.
Our business is based on giving you amazing service and we hope you enjoy shopping with us.

 

We remain available to answer every question through our customer service, by sending an email here: info@justcolour.co.uk

 

Just Colour LTD

 

1 – The content of the pages of this website are for your general information and use only. It is subject to change without notice.

2 – Neither we nor any third parties provides any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

3 – Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

4 – This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

5 – All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

6 – Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

7 – From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

8 – You may not create a link to this website from another website or document without JustColour’s prior written consent.

9 – Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.