Express delivery – If you have opted for our Express delivery service there are a number of ways to track your order. An email with tracking information will be sent to the email address you used to check out. Simply follow the link in the email for the latest information regarding your delivery. If you have provided a mobile number, the tracking information will also be sent via an SMS message.
Economy delivery – All our Economy deliveries are now fully tracked and sent via Royal Mail. Full tracking details will be provided with your dispatch email.
If you are unable to locate your parcel, please contact customer services using our contact us page.
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While we try our hardest to make sure that everything goes smoothly, unfortunately sometimes human error can occur. If you have received your order and the item is either incorrect or damaged then please contact us and we will to our best to correct this as quickly and painlessly as possible.
f you need to cancel an order please contact customer services immediately by mail at email@example.com and we will try to stop your parcel, although this can not be guaranteed as we process and ship orders very quickly. Don’t worry, if your order is dispatched, if you call our customer service team we might be able to recall the delivery back to us or tell you how to return it.
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